Vornan
S·00 — POLICY Vornan · Return policy Rev. 2026·09

Resources

Return policy

Defect, print error, off-proof — just tell your sales director. We’ll reprint or replace at no cost. Last updated September 2026.

S·01 — PLEDGE

01If something’s off, tell us.

Whether it’s a clear defect or just doesn’t look right on-shelf, send us the file and a photo. We’d rather hear about it once than have you stress over whether it “qualifies.” If we made the mistake, the fix is on us.

The short version. Print defect, misprint, off-proof, or damage in transit — we reprint or replace at no additional cost, on our next available press run.
S·02 — COVERED

02What we cover

  • Print defects & misprints. Anything that came off the press wrong — misregistration, ink coverage issues, cut-outs.
  • Off-proof color or content. Digital proofs do NOT cover color matching. You must request a match print, a hard copy proof, and then we will honor color matching.
  • Short-shipped rolls. Fewer labels than what you paid for — we’ll make it right.
  • Damage in transit. Report it within 5 business days of delivery so we can help file the carrier claim and reprint in parallel.
S·03 — REPORT

03How to report an issue

  1. Snap a photo of the affected labels and, if relevant, the damaged shipping package.
  2. Note the order number and the SKU of the affected labels.
  3. Email your sales director or sales@vornan.co with the photo and order details.
  4. Expect a reply within one business day with the reprint plan and shipping timeline.
S·04 — TIMING

04Reprint timing

Reprints jump the queue. Once we’ve confirmed the issue, your replacement is scheduled for the next available press run and ships to you within our standard 48 to 72-hour production window — at no additional cost.

If you’re in a genuine emergency (a shelf date you can’t miss), flag it in your email and we’ll do everything humanly possible to intervene faster.

S·05 — POLICY

05What’s not covered

  • Approved-proof errors. Anything that was correct on the final digital proof you signed off on — typos, incorrect UPCs, wrong dielines — is not covered by this policy. The digital proof is the source of truth for what we print.
  • Post-delivery damage. Damage caused by application, storage conditions, or handling after the labels reached you.
  • Cancellations after production starts. Once your order enters production, we can’t cancel or refund it. Contact your sales director immediately if you spot a mistake before the press runs.
S·06 — REFUNDS

06Refunds

Because label runs are custom-produced to your exact specifications, we don’t issue cash refunds. Any resolution comes as a reprint or replacement — same labels, same specs, no additional charge.

If you have concerns before we send your order to the press, your sales director is your best contact.