Frequently asked questions

This is where we redefine industry standards. You unlock our absolute best, high-volume pricing from your very first label. There are zero minimum order quantities (MOQs) here — because small batches deserve big-budget margins.

We print on water-resistant BOPP (Biaxially Oriented Polypropylene) substrates engineered for heavy moisture and cold storage. Choose from crisp White, Silver/Metalized, Clear, Pearl, or Holographic films.

We also offer a range of premium heavy-duty paper stocks. Ask your sales director to talk through the options.

It comes down to engineering and application. Labels are technically calibrated on rolls for seamless, high-speed machine or hand application to bottles and cans. Stickers are individually die-cut for promotional use, where pricing scales purely on the quantity you order.

Vornan is a label-first partner. For large-format needs like vehicle wraps, event banners, floor decals, retail signage, and billboards, we route you through our sister company — giving you one reliable partner as your physical brand visuals scale beyond the can or box. Ask your sales director to loop them in.

For established and growing businesses looking to optimize cash flow, you can apply for 30-day credit terms directly via the Credit Terms link on your Ecomm portal dashboard. We accept all major credit cards for immediate production.

To guarantee flawless, razor-sharp execution, we highly prefer print-ready, vector PDFs. However, we also accept high-resolution PNG, JPG, or JPEG formats. Refer to our technical art guidelines for more detail.

Yes. For perfect execution, build your design files at 100% scale in the CMYK color space, ensure all fonts are outlined, confirm rasterized elements are at a minimum of 300 ppi, and include a standard 0.0625″ bleed edge. Refer to our technical art guidelines for more detail.

We do not offer full-scale graphic design from scratch. However, our pre-press team performs a complimentary technical review on every file before it touches a press. If a bleed line or technical element requires a minor adjustment to print perfectly, we will handle the calibration for you.

We utilize digital press technology with expanded gamut to achieve exceptional color accuracy across CMYK profiles. If your brand relies on a highly specific Pantone color, communicate this directly to your sales director or as a note on your order, and we will execute a target color calibration to match your specifications as precisely as digital technology allows.

You will receive a high-resolution digital proof via your portal. This is your final quality gate to verify layout, text accuracy, dimensions, and bleed. Production will not begin until you give explicit digital approval. Digital proofs are not meant for color matching.

Yes. If your launch requires absolute physical certainty for material or color verification, we can run a press proof for a nominal setup fee. Contact your sales director to arrange a physical sample run before committing to your full production order.

The moment your order is submitted, it routes to pre-press. If it’s a new artwork file, we will generate a digital proof for review. Once you approve that proof, your project instantly moves into the production process, is printed and packaged, and ships out within 48 to 72 hours.

Speed is our priority, which means timelines are tight. Once the order is confirmed, no changes or cancellations can be made. Contact your sales director immediately if you spot a mistake.

Managing ordering for a distributed team is seamless. As the primary account contact, simply navigate to Staff Accounts on your dashboard menu, enter your team member’s email address, and grant them access to order from your saved catalog.

Security shouldn’t cause friction. From the login page, click the Forgot My Password link, and you will receive an automated, secure email to reset your credentials and get back into your portal instantly.

Standard production is remarkably fast: your labels ship within 48 to 72 hours of digital proof approval. Transit times depend on your location; you can view estimated delivery windows via our UPS Shipping Map directly on the shipping page.

Expedited rush production is available to push your order to the front of the line. Reach out directly to your sales director to discuss a guaranteed rush timeline.

Because our checkout automatically processes logistics data, shipping methods cannot be altered once an order has been paid for. However, if you are facing a genuine label emergency, contact your sales director immediately and we will do everything humanly possible to intervene before it leaves our facility.

We keep our logistics completely transparent: standard ground shipping. If you require an overnight or expedited freight upgrade to meet a strict deadline, you will simply cover the direct carrier cost difference.

Real-time visibility is built right in. Click the Orders tab on your dashboard menu and select the project you want to monitor. Live tracking details will appear there the exact second your package clears our loading dock.

Yes. If your facility is local to our production plant, you can bypass the shipping grid entirely. Simply select “Local Pickup” at checkout, and your portal will notify you the moment your rolls are boxed and ready at the loading dock.

We actively serve and ship to businesses across the United States and Canada. For international distribution beyond these regions, please contact our logistics team directly to coordinate custom customs documentation and freight shipping arrangements.

Your portal acts as your digital paper trail. Navigate to the Orders tab on your dashboard menu to view your complete order history, track reorders, or download official PDF invoices for your accounting team.

We own our mistakes and understand that shipping goods results in mishaps now and then. If your order arrives damaged, is misplaced by the carrier, or doesn’t perfectly match your approved digital proof, contact your sales director immediately. We can bypass production queues to trigger an expedited reprint and ship it out at no additional cost to you. Your production line will not wait on our watch.